How to complain

Find out how to complain about a charity, a decision we've made or a service we've provided.

Complain about a charity Most complaints we receive should be made directly to the charity (eg fundraising methods). Find out which complaints we can deal with.

Complaining about a decision we have made Find out how to appeal against a decision we have made using our formal legal powers, including via the independent Charity Tribunal.

Complaining about a freedom of information or subject access request decision Find out how to ask for a review of one of our decisions about a freedom of information or subject access request.

Complaining about a service we have provided We try to provide the best service we possibly can. If we make a mistake, find out how to ask us to put it right.