We can hold two email addresses for a charity:

• a private email address for Commission use for us to contact the charity, for example when issuing a password to access our online services or for mailing Annual Return reminders; and
• a public address that we will record on the Register of Charities and will be displayed on the charity's entry on our website.

You can use one email address for both purposes, but you must enter that email address in both fields on the form. We will only use the 'Commission use' email address to contact you, but the public address will be displayed on the Register.

Most of our communication with charities is now by email, so it is very important you keep your email details up to date. If we hold a valid 'Commission use' email address, mailings will be received straightaway. if we do not have one, the letters we send may take up to 7 days to arrive.

If the email addresses are out of date, your charity could miss out on important communications. If we lose touch completely with the charity, it could eventually be removed as we have no evidence that it is still operating. If the charity’s contact is changing, remember to update the email address for Commission use if this needs to be altered as well.

You can change your charity’s email and contact details online at any time by using our View/ Amend Charity Details facility. You will need the charity’s password to do this. 

   to update your charity’s email details now. 

If you do not have the password, you will need to get the 'Commission use' email address updated before you request another one. Otherwise, the new password will be issued to the old email address.

You can contact us to request an amendment to the charity’s email details.

For security reasons, any change of email details will be subject to a validation procedure. Changes made to the public email address details will normally be reflected on the charity’s’ web Register entry overnight.