In addition to submitting your Annual Return and accounts, you can also use our online service to change details we hold for your charity. Some of this information is shown on your charity's Register entry, so it is important you keep it up to date. The details you can update are:

• charity contact details
• email addresses for Commission use and for public display
• financial year end
• trustee details
• your charity's website address
• where your charity operates
• charity classifications
• description of activities
• bank or building society account details

You must have the charity's unique password to use the online service. If you do not have this or need a new one, you can order another password.

We will send the new password to you:

• by email if we have an email address for the Commission to use for the charity
• by post (to the charity contact address) if we do not - allow up to seven days for delivery

However, you should be aware that:

• ordering a new password means that any previous password issued to the charity cannot be used any more
• passwords can only be ordered via our website, so please do not call or write asking for one to be sent to you

If the charity's contact or email details are out of date and you do not have a password or cannot access our online services, contact us to get them updated. For security reasons, any change of contact or email details will be subject to a validation procedure.

There are some changes that you cannot make yourself via the online service, such as:

• Changing your charity's name or governing document
• Telling us that your charity has closed or merged with another charity

Use the online forms on the above pages to tell us about these changes.

See also:

• Manage your charity
• Frequently asked questions about updating your charity's details
• Frequently asked questions about using online services