How do I complain about a charity?
If you have concerns about a charity you should contact the trustees directly. The contact details and trustees names of each charity can be found on our register of charities:
Our role is to make sure charities comply with charity law, we can’t get involved with:
- the services a charity provides
- employment or other internal disputes
- fundraising issues
- contracts with other organisations
- actions the trustees have taken in line with their powers
We will not look into every complaint we receive about a charity. In making a decision we follow our Risk Framework which explains where it’s appropriate for us to get involved.
Serious issues could include loss of a substantial amount of money, serious harm to the users of the charity, criminal activity or threats of terrorism and sham or bogus charities.
If you think there is a serious risk to the charity’s assets or people then you should let us know by using the online form.