If you need to complain about a service we have provided you should contact us within three months of the event or outcome.

In making your complaint you should explain what you think has gone wrong and what we should do to put it right. Your complaint will be reviewed fairly and impartially by someone not involved in the case.

The reviewer will consider your complaint about our service and your dissatisfaction with our action. You will receive a response which will set out:

• the conclusion of their review
• the reasons for the outcome

See also:

• How do I complain about the Commission's standards of service?
• Making a complaint

ID: 217

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