The Regulator for Charities in England and Wales

 

CHARITY COMMISSION

SERVICE DELIVERY AGREEMENT 2001-04

 

 

F Electronic Government

The Commission is planning to develop significantly its ability to deal with customers electronically, including the submission of documents on-line. The Commission already has the capability to respond electronically to 90% of queries through managed help-desks, e-mail and the Internet. However, take-up of an electronic interface is dependent upon how customers choose to communicate with the Commission.

The Commission plans that at least 40% of its communication with customers will be achieved electronically by 2005.

All information products will be available on-line by 2002. A selection of information is currently available, and the department’s web-site is receiving over ½ million hits per month.

 

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